Return Policy

Return & Exchange Policy

Thank you for shopping at Velura! We want you to be completely satisfied with your purchase. If for any reason you're not happy, we're here to help.

Returns

Items may be returned within 14 days of delivery.
Items must be unworn, undamaged, and returned in their original packaging.

Non-Returnable Items

Custom or personalized pieces
Worn earrings (due to hygiene reasons)

Exchanges

We offer exchanges within 14 days of delivery for items of equal or lesser value.
If the new item is of greater value, the price difference will need to be paid.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 3–5 business days.

Please contact us at [customerservice@velurabrand.com] to initiate a return.
Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect .

Warranty

All of our pieces include a 1-year warranty from the date of purchase.
This means we’ll happily replace your item if any defects occur related to the material or craftsmanship of your jewelry.

Please note, our warranty does not cover: