Shipping Policy

Thank you for shopping with Velura! We strive to process and ship your order as quickly and securely as possible.

📦 Order Processing

• All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.

• Once your order ships, you’ll receive a confirmation email with tracking details.

🚚 Shipping Rates & Delivery Estimates

U.S. Standard Shipping (3–7 business days): $2.99 or free on orders over $50
U.S. Expedited Shipping (2 business days): $13.99
International Shipping (7–21 business days): Calculated at checkout

📬 Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery so we can assist you.

If your package is lost in transit (no delivery made and no tracking updates for more than 7 days), please contact us immediately — we’ll help resolve the issue and provide a free reshipment if eligible.

If your order is marked as delivered by USPS or UPS but you haven’t received it, please note that this issue lies solely with the carrier. We have no control over carrier delivery practices, but we do work with insurance partners who can help you recover your funds. Please email us so we can guide you through that process.

We are not responsible for packages lost due to incorrect or incomplete shipping addresses provided at checkout. If it's returned back to us due to incorrect or incomplete shipping addresses, you are eligible to a gift card equal to the value of your order minus the shipping fee paid.

📞 Contact Us

If you have any questions about shipping or need help tracking your order, reach out at [customerservice@velurabrand.com]